Retail Solutions Expert
2 months ago
About This Role
This is a fantastic opportunity for a customer-focused individual to join our team at Nordstrom Inc. as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through seamless and friendly interactions.
Key Responsibilities
- Provide top-notch customer service by assisting with a variety of transactions and resolving customer issues in a timely and effective manner.
- Demonstrate expertise in all technologies used in the store environment, ensuring a seamless customer experience.
- Inspire trust, teamwork, and positive team relationships by being a role model and leader.
- Defuse customer situations and provide resolution in a timely and effective manner, ensuring customer satisfaction.
- Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
- Motivate and inspire others to adopt initiatives such as our loyalty program.
- Work a flexible schedule based on department needs, adapting to changing business requirements.
Requirements
- Ability to effectively build relationships with customers, peers, and leadership.
- Proficiency in multiple operating systems, including MS Windows, iOS, and Android.
- Clear, effective communication with strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Accountability, initiative, and a high level of ownership.
- Ability to work a flexible schedule based on department needs.
What We Offer
Nordstrom Inc. is committed to supporting the well-being of our employees and their families. We offer a range of benefits, including:
- Medical, Vision, Dental, Retirement, and Paid Time Away.
- Life Insurance and Disability.
- Merchandise Discount and EAP Resources.
Important Notes
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Nordstrom Inc. will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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