Asset Protection Specialist
2 months ago
The Asset Protection Specialist plays a critical role in ensuring the safety and security of our retail stores and guests. As a key member of the Asset Protection team, you will be responsible for educating and enrolling retail store teams in our global priorities, promoting a safe and secure environment, and preventing loss.
Key Responsibilities- Asset Protection Expertise: Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
- Visible Presence: Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
- Emergency Response: Lead and support emergency and crisis incidents affecting the store.
- Team Well-being and Safety: Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
- Training and Education: Partner with the Store Manager and Assistant Managers to train the team on AP-related topics and ensure 100% compliance with quarterly First Aid Training.
- Inventory Management: Review inventory accuracy reports and create action plans to address compliance and operational gaps.
- Guest Experience: Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
- Collaboration and Communication: Foster a respectful and inclusive team environment, welcoming and celebrating differences, and establish supportive relationships with all team members.
- Legally Authorized to Work: Legally authorized to work in the country where the store is located.
- Age Requirement: Must be 18 years or older.
- Travel: Ability to travel to the assigned store(s).
- Availability: Flexible schedule, including evenings, weekends, and holidays based on business need.
- Customer Service Experience: Previous customer service experience with frequent customer interactions.
- Leadership Experience: Previous leadership experience, coaching others to achieve performance goals.
- Collaboration: Direct or indirect experience in retail Asset Protection or lost prevention, and/or law enforcement.
- Inclusion and Diversity: Foster an inclusive environment that values differences.
- Integrity and Honesty: Act honestly, fairly, and ethically.
- Customer Experience: Enjoy connecting with and helping customers.
- Collaboration and Teamwork: Work productively with and support others to achieve goals.
- Leadership: Lead, influence, and inspire others; motivate, empower, develop, and direct people.
- Candid Communication: Share concerns openly and constructively, receptive to feedback.
- Decision Making: Use logic and reasoning to make effective, timely decisions.
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