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Insurance Customer Service Representative
2 months ago
InsureOne Insurance Services America LLC is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. With over three decades of experience, we have established a strong presence across the US to better serve our clients. Our team of insurance professionals is dedicated to providing quality service, rates, and coverage options tailored to our clients' individual needs.
What We Offer- Competitive Hourly Pay: Earn a competitive hourly rate, with opportunities for performance-based bonuses.
- Continuous Training and Mentorship: Receive ongoing training and mentorship to help you grow in your career.
- Growth-Oriented Culture: Join a culture that values growth and internal promotion opportunities.
- Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401K Plan: Participate in a comprehensive 401K plan with a competitive employer match.
- Paid Time Off: Enjoy paid time off, including holidays, vacation, and personal time.
- Annual Incentive Trip: Qualify for an annual incentive trip for top performers.
- Fitness Perks: Take advantage of a corporate discount at 24-Hour Fitness to stay active.
- Employee Assistance Program: Access confidential assistance for personal or professional problems at no cost.
- Extra Perks: Enjoy access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The ideal candidate will act as a liaison between the customer and insurance companies, promoting opportunities and resolving concerns while delivering a tailored, white-glove experience to all clients.
Responsibilities- Provide Exceptional Customer Service: Answer questions, interpret policies, explain coverage, and resolve concerns for policyholders.
- Liaise with Insurance Companies: Act as a liaison between customers and insurance companies to answer questions, promote opportunities, and resolve concerns.
- Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell existing clients.
- High School Diploma or Equivalent: Possess a high school diploma or equivalent.
- Effective Telephone Etiquette: Demonstrate effective and precise telephone etiquette.
- Customer Service Experience: Possess 1+ years of customer service experience.
- Attention to Detail: Exhibit excellent attention to detail and organizational skills.
- Teamwork: Ability to work well independently and on a team.
- Communication Skills: Possess precise verbal and written communication skills.
- Fast-Paced Environment: Ability to work in a fast-paced environment.
- Bachelor's Degree: Possess a Bachelor's degree or 1+ year(s) of relevant sales experience.
- Property & Casualty License: Possess a Property & Casualty license.
