Retail Customer Service Representative

4 weeks ago


Niagara Falls, New York, United States Sam's Club Full time
Job Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities:
• Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
• Operate cash registers, process transactions, and maintain a clean and organized checkout area.
• Maintain a positive attitude, greeting and thanking members, and promoting a culture of excellence within the team.
• Work effectively in a fast-paced environment, juggling multiple tasks and responsibilities while maintaining a high level of productivity.

Requirements:
• 1+ year of retail experience, preferably in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
• Ability to work a variety of shifts, including evenings, weekends, and holidays.
• Basic math skills and accuracy with handling cash and operating a cash register.

What We Offer:
• Competitive hourly wage and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
• Paid time off and holidays, including PTO, parental leave, and bereavement leave.

Why Join Us:
At Sam's Club, we are committed to providing our members with an exceptional shopping experience. As a Retail Customer Service Representative, you will have the opportunity to make a real difference in the lives of our members, while also developing your skills and advancing your career in a dynamic and supportive environment.

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