Client Service Representative
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Client Service Representative. In this role, you will provide exceptional service to our patients and referral sources, ensuring smooth order fulfillment and resolving any issues that may arise.
Key Responsibilities- Offer guidance and answer questions regarding durable medical equipment and related services.
- Interact with patient referral sources to ensure accurate order fulfillment, including logistics, insurance verification, and billing.
- Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses.
- Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment.
- Initiate and oversee shipment logistics, providing tracking information to customers.
- Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records.
- Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place.
- Build and maintain client relationships while identifying new patient and insurance coverage opportunities.
- Assist in preparing quotes, product specifications, and other administrative tasks as needed.
- Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts.
- Collaborate with team members across departments to ensure proper patient care and insurance reimbursement.
- Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person.
- Educate referral sources on company products, services, and insurance requirements.
- Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms.
- Educate patients on the use and troubleshooting of medical equipment and devices.
- A kind and friendly attitude, with a proactive and positive mindset.
- Energetic and driven, demonstrating a strong work ethic.
- Highly organized with keen attention to detail.
- Professional, courteous, and able to communicate effectively both verbally and in writing.
- Strong customer service skills, with the ability to resolve issues and build relationships.
- A team player who collaborates effectively with colleagues across departments.
- High School Diploma or GED required.
- Associates or Bachelor's degree, preferred.
- Experience in the medical field, a plus.
- Background in customer service highly preferred.
- Knowledge of Medicare, Medicaid, and third-party insurances, a plus.
- Health, Dental, and Vision Insurance.
- Short-Term and long-Term Disability options.
- 401K with company match.
- PTO, Vacation, and paid Holidays.
- $23.00 per hour, dependent on experience.
- 8:30am - 5:00pm, Monday - Friday.
- Wheatfield, NY.
-
Client Service Representative
2 days ago
Niagara Falls, New York, United States Heath System Services Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Health System Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and referral sources.Key ResponsibilitiesProvide guidance and answer questions involving durable...
-
Insurance Customer Service Representative
2 days ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is a leading provider of personal lines insurance solutions. As part of Confie, one of the largest privately owned insurance agencies/brokers in the United States, we have a strong presence across the country to serve our clients.Our team of insurance professionals is dedicated to delivering exceptional...
-
Insurance Customer Service Representative
2 days ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout Us:As a leading insurance agency, InsureOne Insurance Services America LLC is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. With over three decades of experience, we have established a strong presence across the US to better serve our clients. Our team of insurance professionals is dedicated to...
-
Insurance Customer Service Representative
4 weeks ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. With over three decades of experience, we have established a strong presence across the US to better serve our clients. Our knowledgeable team of insurance professionals is comprised of local agents who take...
-
Niagara Falls, New York, United States Jeanette Phillips Full timeJob Title: Veterinary Assistant/Customer Service RepresentativeWe are seeking a highly motivated and compassionate individual to join our team as a Veterinary Assistant/Customer Service Representative. As a key member of our hospital team, you will provide exceptional patient care and deliver outstanding customer service to our...
-
Customer Service Representative
1 month ago
Niagara Falls, New York, United States Wegmans Full timeCustomer Service RepresentativeAt Wegmans, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Customer Service Representative, you'll play a key role in achieving this goal by providing friendly and helpful service to our customers, answering their questions, and resolving any issues...
-
Customer Service Representative
4 weeks ago
Niagara Falls, New York, United States Wegmans Food Markets Full timeJob OverviewWe're seeking a talented individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our customers live healthier, better lives through food.Key ResponsibilitiesProvide top-notch customer service to ensure customer...
-
Financial Services Representative
2 days ago
Niagara Falls, New York, United States Citizens Financial Group, Inc. Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Citizens Financial Group, Inc. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesGreet customers in...
-
Customer Service Representative
1 month ago
Niagara Falls, New York, United States Planet Fitness Full timeJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist Members: Greet members, prospective members and guests, providing exceptional customer service.Front Desk...
-
Insurance Customer Service Specialist
1 day ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout Us:InsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US. Our team of experts provides quality service, rates, and coverage options tailored to our clients' individual needs.What We Offer:Competitive hourly pay + performance-based bonus opportunitiesContinuous on-going training and...
-
Sales Representative
2 days ago
Niagara Falls, New York, United States Arrow Systems Inc Full timeJob SummaryArrow Systems, Inc. is a leading manufacturer and distributor of cutting-edge digital printing and finishing equipment for the labels and packaging industry.We are seeking a highly motivated and energetic Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will...
-
Business Development Representative
2 weeks ago
Niagara Falls, New York, United States Institute of Inspection , Cleaning and Restoration Certification Full timeJob Title: Business Development RepresentativeWe are seeking a highly motivated and results-driven Business Development Representative to join our team at SERVPRO of North Niagara County. As a key member of our sales team, you will be responsible for building relationships with business prospects in the Property Management and Insurance Industries.Key...
-
Sales Representative
2 weeks ago
Niagara Falls, New York, United States Arrow Systems Inc Full timeJob SummaryArrow Systems, Inc. is a leading manufacturer and distributor of cutting-edge digital printing and finishing equipment for the labels and packaging industry.We are seeking a highly motivated and energetic Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will...
-
Insurance Sales Representative
3 weeks ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US market. As part of Confie, one of the largest privately owned insurance agencies/brokers in the country, we offer a wide range of insurance solutions to our clients.Our team of experienced insurance professionals is dedicated to providing...
-
Insurance Sales Representative
4 weeks ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US market. As part of Confie, one of the largest privately owned insurance agencies/brokers in the US, we offer a wide range of insurance solutions to our clients.Our team of experienced insurance professionals is dedicated to providing exceptional...
-
Commercial Lines Sales Representative
21 hours ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US market. With over three decades of experience, we have established a reputation for providing quality service, competitive rates, and tailored insurance solutions to our clients.What We OfferUncapped commission potentialLucrative bonus...
-
Service Advisor
2 months ago
Niagara Falls, New York, United States Delta Sonic Full timeJoin Our Team as a Customer Service RepresentativeAre you enthusiastic about delivering outstanding customer support? Do you possess a competitive edge and a commitment to excel in your position? Become a part of our team at Delta Sonic, a nationally acclaimed Top Place to Work, where we prioritize collaboration and provide a range of benefits and growth...
-
Customer Service Representative
2 days ago
Niagara Falls, New York, United States Michaels Stores, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Seasonal PT Service Team Member to join our team at Michaels Stores, Inc. in Niagara Falls, NY.Key ResponsibilitiesDeliver exceptional customer service by assisting customers in finding products and providing a fast and friendly checkout experience.Help customers shop our store by providing...
-
Guest Service Representative
2 days ago
Niagara Falls, New York, United States voco the Cadence Full timeJob Summary:The Guest Service Agent at voco the Cadence is a vital member of the hotel team responsible for delivering exceptional guest service and ensuring a memorable experience for hotel guests. This individual will handle all guest interactions and inquiries, assist with check-ins and check-outs, and provide general assistance and support to guests...
-
Commercial Lines Sales Representative
3 days ago
Niagara Falls, New York, United States InsureOne Insurance Services America LLC Full timeAbout UsInsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US market. As part of Confie, one of the largest privately owned insurance agencies/brokers in the country, we offer a wide range of insurance solutions to our clients.Our team of experienced insurance professionals is dedicated to providing...
