Field Service Technician

24 hours ago


Baltimore, Maryland, United States Hirsch Solutions LLC Full time
Job Title: Field Service Technician

Job Summary:

Hirsch Solutions LLC is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, troubleshooting, and repairing equipment at our customer's location.

Key Responsibilities:

  • Install and support equipment at customer locations
  • Familiarize and train customers on the essential operation of the equipment
  • Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required
  • Organize and prioritize schedule in accordance with customer requirements
  • Secure customer acceptance of installation and maintenance sign-off
  • Perform installation of new systems, preventive, and corrective maintenance
  • Communicate and work closely with Service and Support Center, Regional Service Management, and Customer Care Specialists

Requirements:

  • Knowledge of commercial embroidery or digital garment printers is a plus
  • Knowledge of electronics, circuitry, and strong technical and troubleshooting skills
  • Excellent customer focus with the ability to reliably respond to inquiries, communicate, and interact with customers with a range of technical expertise
  • Ability to read and understand electrical schematics and mechanical drawings
  • Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment

Preferred Qualifications:

  • Degree in Electronics/Engineering or related fields or equivalent experience
  • Tech School
  • Formal Employment Technician experience: (automobile mechanic, diesel mechanic, commercial machinery repair, HVAC tech)
  • Some other form of hands-on technical experience

Additional Eligibility Qualifications:

  • Must have a valid driver's license in good standing, pass a background check, and drug screening
  • Must be 21+ and able to rent a car as needed
  • Access to credit card to charge expenses
  • Comfortable laying out expenses until reimbursed (up to 2 weeks later)

How to Apply:

Please send your CV and resume to hr@hsi.us



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