Field Service Technician
4 weeks ago
At Hirsch Solutions LLC, we are seeking a highly skilled and experienced Field Service Technician to join our team. As a key member of our field service department, you will be responsible for installing, troubleshooting, and repairing equipment at our customers' locations.
Key Responsibilities:- Install and support equipment at customer sites
- Familiarize and train customers on the essential operation of the equipment
- Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required
- Organize and prioritize schedules in accordance with customer requirements
- Secure customer acceptance of installation and maintenance sign-off
- Perform installation of new systems, preventive, and corrective maintenance
- Communicate and work closely with Service and Support Center, Regional Service Management, and Customer Care Specialists
- Extensive experience with electro/mechanical machinery
- Ability to work with minimal supervision
- Strong technical and troubleshooting skills
- Excellent customer focus with the ability to reliably respond to inquiries and communicate with customers
- Ability to read and understand electrical schematics and mechanical drawings
- Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
- Degree in Electronics/Engineering or related fields or equivalent experience
- Tech School
- Formal Employment Technician experience: (automobile mechanic, diesel mechanic, commercial machinery repair, HVAC tech)
- Some other form of hands-on technical experience
- Word processing software
- Spreadsheet software
- Email management
- Data entry
- Will train on task-specific company databases and software
- Must have a valid driver's license in good standing, pass a background check, and drug screening
- Must be 21+ and able to rent a car as needed
- Access to credit card to charge expenses
- Comfortable laying out expenses until reimbursed (up to 2 weeks later)
We are an equal opportunity employer and welcome applications from all qualified candidates. Please send your CV and resume to [insert email] to apply for this exciting opportunity.
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