Field Service Technician

4 weeks ago


Baltimore, Maryland, United States Hirsch Solutions Inc. Full time
Job Title: Field Service Technician

At Hirsch Solutions LLC, we are seeking a highly skilled and experienced Field Service Technician to join our team. As a key member of our field service department, you will be responsible for installing, troubleshooting, and repairing equipment at our customers' locations.

Key Responsibilities:
  • Install and support equipment at customer sites
  • Familiarize and train customers on the essential operation of the equipment
  • Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required
  • Organize and prioritize schedules in accordance with customer requirements
  • Secure customer acceptance of installation and maintenance sign-off
  • Perform installation of new systems, preventive, and corrective maintenance
  • Communicate and work closely with Service and Support Center, Regional Service Management, and Customer Care Specialists
Requirements:
  • Extensive experience with electro/mechanical machinery
  • Ability to work with minimal supervision
  • Strong technical and troubleshooting skills
  • Excellent customer focus with the ability to reliably respond to inquiries and communicate with customers
  • Ability to read and understand electrical schematics and mechanical drawings
  • Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
Preferred Qualifications:
  • Degree in Electronics/Engineering or related fields or equivalent experience
  • Tech School
  • Formal Employment Technician experience: (automobile mechanic, diesel mechanic, commercial machinery repair, HVAC tech)
  • Some other form of hands-on technical experience
Software Knowledge:
  • Word processing software
  • Spreadsheet software
  • Email management
  • Data entry
  • Will train on task-specific company databases and software
Additional Eligibility Qualifications:
  • Must have a valid driver's license in good standing, pass a background check, and drug screening
  • Must be 21+ and able to rent a car as needed
  • Access to credit card to charge expenses
  • Comfortable laying out expenses until reimbursed (up to 2 weeks later)

We are an equal opportunity employer and welcome applications from all qualified candidates. Please send your CV and resume to [insert email] to apply for this exciting opportunity.



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