Field Service Technician

1 day ago

Baltimore, Maryland, United States Mettler-Toledo Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Mettler-Toledo. As a Field Service Technician, you will be responsible for performing calibration and preventative maintenance on industrial weighing equipment, including floor and bench scales, without assistance. You will also assist with installations, projects, and repairs as needed.

Key Responsibilities
  • Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
  • Assist and cooperate with Scheduling Analyst and Service Support Team as necessary.
  • Be proactive in promoting and selling service and products, submitting sales leads at a level commensurate with experience.
  • Ensure compliance with all company and customer safety and quality policies and procedures.
  • Work to ensure customer uptime requirements are met and that all work assignments are completed on time.
  • Accurately complete and submit all required paperwork on a daily basis via company-issued laptop PC in a professional manner.
  • Maintain a close professional relationship with external/internal customers, sales, technicians, and other leaders.
  • Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
  • Must comply with the Company Fleet policy.
  • Accurately submit Weights & Measures paperwork to state/county in a timely manner.
Requirements
  • A valid driver's license.
  • Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology, or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting, or technical installation of electronics or electromechanical technology.
  • Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
  • Customer-facing or field service experience preferred. Commercial experience desired.
  • Basic understanding of electrical and mechanical repair philosophies, including basic understanding of PC networking & software configuration.
  • 1-3 years electro/mechanical repair or weighing industry experience.
  • The ability to obtain and maintain a CDL and Weights and Measures license in the service area for continued employment. Failure to obtain or the loss of either license could result in termination of employment.
  • Demonstrated skill in the use of Microsoft Office products, including Word, Excel, and Outlook.
  • The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
  • The ability to travel overnight, which may be up to 10% on average, but could be as high as 25% depending on business needs.
  • Residence within the service territory.
  • The ability to work overtime in the range of 10% on average, but may be as high as 25% in a given time period.
  • Willingness to be exposed to hazards in the work site, including chemicals and solvents, vehicle traffic, and machinery & moving parts.
  • Willingness to wear special protective equipment and clothing when required.
About Mettler-Toledo
Working at Mettler-Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

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