Service Scheduling Coordinator

2 weeks ago


Hood River, Oregon, United States A&E Plumbing, Heating & Air Full time
About A&E Plumbing, Heating & Air

A&E Plumbing, Heating & Air is a prominent provider of heating, ventilation, and air conditioning solutions in the area. We are dedicated to offering exceptional service to our clients while fostering a supportive work environment for our staff.

Position: HVAC Scheduling CoordinatorBenefits:
  • Retirement savings plan with company contribution
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Professional training and development
  • Vision care coverage
  • Access to wellness programs
Role Overview:

We are in search of an HVAC Scheduling Coordinator who will play a crucial role in managing and enhancing the daily schedules of our HVAC technicians, ensuring effective service delivery to our clientele.

Key Responsibilities:
  • Oversee and maintain the scheduling platform for service appointments
  • Collaborate with technicians to streamline their schedules
  • Address scheduling conflicts and manage urgent service requests
  • Ensure precise documentation of appointments and client details
Qualifications:
  • Previous experience in scheduling, dispatching, or customer service roles
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively in a dynamic environment
  • Customer-oriented mindset with strong problem-solving skills
Preferred Experience:
  • 2-3 years of experience in scheduling, dispatching, or customer service, ideally within the HVAC or related sectors
  • Familiarity with scheduling software and customer relationship management systems
  • Knowledge of HVAC terminology and industry standards
  • Proven capability to manage high-pressure situations with composure
  • Demonstrated success in enhancing scheduling efficiency and client satisfaction


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