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Service Scheduling Coordinator
2 months ago
At A&E Plumbing, Heating & Air, we are dedicated to providing exceptional HVAC solutions in our community. Our commitment to quality service and a supportive workplace makes us a preferred employer in the industry.
Position: Service Scheduling CoordinatorBenefits:- Retirement savings plan with company contribution
- Competitive compensation package
- Comprehensive dental coverage
- Health insurance options
- Career advancement opportunities
- Paid leave
- Professional development programs
- Vision care benefits
- Access to wellness initiatives
We are looking for a Service Scheduling Coordinator to enhance our team. This position involves overseeing and streamlining the daily schedules of our HVAC technicians to guarantee prompt service for our clients.
Key Responsibilities:- Oversee and manage the scheduling platform for service calls
- Collaborate with technicians to maximize their schedules
- Address scheduling conflicts and manage urgent service requests
- Maintain accurate records of appointments and client details
- Previous experience in scheduling, dispatching, or a customer service role
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively in a dynamic environment
- Customer-oriented mindset with strong problem-solving skills
- 2-3 years of experience in scheduling, dispatching, or customer service, ideally within the HVAC sector or a related field
- Familiarity with scheduling software and customer relationship management systems
- Knowledge of HVAC terminology and industry standards
- Proven ability to manage high-pressure situations with composure
- Demonstrated success in enhancing scheduling efficiency and client satisfaction
