Operations Director

5 days ago


Santa Ana, California, United States Chick-fil-A Bristol & MacArthur Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Chick-fil-A Bristol & MacArthur. The successful candidate will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Oversee the day-to-day operations of the restaurant, including security, safety, and customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of front-of-house staff, providing coaching, training, and development opportunities.
  • Collaborate with the leadership team to achieve business objectives and drive sales growth.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Monitor and analyze sales data, customer feedback, and other metrics to inform business decisions.
Requirements
  • 3+ years of experience in a restaurant or hospitality management role.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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