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Associate Director of Operations

2 months ago

Santa Ana, California, United States Illumination Foundation Full time
Job Title: Associate Director of Operations

About the Role:

The Associate Director of Operations for Orange County will serve as a subject matter expert on the daily operational needs for all sites within the Orange County region. This role will be responsible for the direction and management of the daily operations of the Recuperative Care Program, including case management and behavioral health.

Key Responsibilities:

  • Direct and manage the daily operations of the Recuperative Care Program, including case management and behavioral health.
  • Work closely with site managers and staff to evaluate the current organization of services and establish appropriate standards of care.
  • Manage personnel and directly supervise managers of all sites within the Orange County region.
  • Work with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
  • Coordinate and analyze data to inform programmatic and operational decision-making.
  • Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
  • Create and support a high-performing culture in the program department aligned with IF's core values.
  • Oversee the Running of the Boards program and Self-Inspections.
  • Develop Monthly Update Reports.
  • Participate in Leadership meetings and Safety Meetings.
  • Perform other duties assigned by supervisor as needed.

Expectations:

  • Monitor emerging needs among key stakeholders to achieve program goals and objectives.
  • Maintain a minimum census of 85-90% (may fluctuate according to operational needs).
  • Implement staffing changes on a regular basis when census dips below 90%.
  • Analyze and assess programs based on data collected and implement corrective measures, if required.
  • Provide direct oversight of all OC day-to-day operations, programming, and services provided through the Recuperative Care program.
  • Coordinate in support of site managers: Security, Substance Use programs, Transportation, Culinary, and Housing Navigation.
  • Ensure adherence to funding source contracts and performance standards and lead all OC public and private grants.
  • Manage the staff scheduling process, ensuring schedules and timecards are properly booked to maintain efficient productivity.
  • Manage the training and development component that all staff are qualified and skills are updated.
  • Provide individual and team supervision, support, training, and performance evaluations for assigned staff.
  • Oversee and ensure that all documentation, reporting, and data are maintained and kept up to date.
  • Ensure confidentiality and effective management of information while maintaining compliance with Federal and state privacy laws and regulations.
  • Ensure staff follows all Policies and Procedures as outlined in the Recuperative Care policies and regulations evaluation, updates regarding the program, as requested.
  • Ability to handle complex crisis situations involving dual-diagnosed and medically compromised patients/clients.

Requirements:

  • Bachelor's Degree.
  • 5-10 years relevant experience.
  • Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
  • Valid CA Driver's License and eligibility for company vehicle insurance.

Preferred Qualifications:

  • Bilingual in English and Spanish.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).

Benefits:

  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D, and LTD Insurance funded 100% by Illumination Foundation.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 15 days' vacation PTO/year.
  • 6 days sick PTO/year.
  • 10 days holiday PTO/year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.