Product Information Expert
21 hours ago
Mitsubishi Chemical Alpolic is seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will engage with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. You will work closely with all departments to ensure a next-level customer experience.
Responsibilities:
- Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
- Receive phone calls and handle questions and inquiries with speed and professionalism.
- Escalate issues to appropriate department or personnel as needed.
- Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production.
- Receive, process, and verify the accuracy of orders by entering data into SAP system.
- Identify trends in customer satisfaction or dissatisfaction and report them to management.
- Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations.
- Provide support and planning for sales functions.
- Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
Requirements
To be successful in this role, you should have a bachelor's degree or associate degree, 3-5 years' experience in inside sales, customer service, and/or related manufacturing, SAP or similar knowledge, PC literacy, high attention to detail, strong interpersonal and communication skills, ability to prioritize, manage, and complete multiple tasks simultaneously, and ability to maintain calm and control or calm customers during high-stress situations.
Benefits Package
We offer a competitive benefits package, including employee assistance programs, curated self-paced learning & development programs, and benefits that begin on day 1.
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