Product Information Expert

21 hours ago


Chesapeake, Virginia, United States Mitsubishi Chemical Alpolic Full time
Sales Support Specialist
Mitsubishi Chemical Alpolic is seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will engage with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. You will work closely with all departments to ensure a next-level customer experience.

Responsibilities:
  • Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
  • Receive phone calls and handle questions and inquiries with speed and professionalism.
  • Escalate issues to appropriate department or personnel as needed.
  • Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production.
  • Receive, process, and verify the accuracy of orders by entering data into SAP system.
  • Identify trends in customer satisfaction or dissatisfaction and report them to management.
  • Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations.
  • Provide support and planning for sales functions.
  • Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.

Requirements
To be successful in this role, you should have a bachelor's degree or associate degree, 3-5 years' experience in inside sales, customer service, and/or related manufacturing, SAP or similar knowledge, PC literacy, high attention to detail, strong interpersonal and communication skills, ability to prioritize, manage, and complete multiple tasks simultaneously, and ability to maintain calm and control or calm customers during high-stress situations.

Benefits Package
We offer a competitive benefits package, including employee assistance programs, curated self-paced learning & development programs, and benefits that begin on day 1.

  • Chesapeake, Virginia, United States Mitsubishi Chemical Alpolic Full time

    Mitsubishi Chemical Alpolic values diversity in the workplace and is committed to equal employment opportunity. We strive to create a positive and inclusive work environment that supports the growth and development of our employees.Job DescriptionThe Customer Service Representative is a key member of our team, responsible for providing exceptional customer...


  • Chesapeake, Virginia, United States Product Connections Full time

    About Product ConnectionsAs a part of our diverse team at Product Connections, we're committed to providing high-quality products and exceptional customer experiences. Our company is dedicated to fostering a positive and inclusive work environment that promotes growth and opportunities for all associates.Salary InformationWe offer an attractive starting...


  • Chesapeake, Virginia, United States Top Expert Homes Full time

    About the RoleWe are seeking a highly organized and detail-oriented Transaction Coordinator to join our team at Top Expert Homes. As a key member of our real estate investment firm, you will play a crucial role in managing contracts throughout the entire home selling and buying process.Key Responsibilities:Supervise all administrative duties for home buyer...


  • Chesapeake, Virginia, United States Top Expert Homes Full time

    Job OverviewWe are seeking a highly skilled Senior Financial Analyst to join our dynamic team at Top Expert Homes. This is an excellent opportunity for an experienced accounting professional to leverage their expertise in real estate finance and contribute to the company's growth.About the Role:As a Senior Financial Analyst, you will play a critical role in...

  • Grocery Sales Expert

    7 hours ago


    Chesapeake, Virginia, United States Walmart Full time

    Grocery Sales ExpertWe are seeking a grocery sales expert to join our team. The hourly wage for this position is estimated at $16.00 to $23.00, depending on location and experience. As a grocery sales expert, you will be responsible for promoting and selling meat products to customers, maintaining product quality and safety standards, and providing...


  • Chesapeake, Virginia, United States Oceaneering Full time

    Oceaneering is a leading provider of engineered services and products to the offshore energy industry. Our commitment to delivering high-quality solutions has earned us a reputation as a trusted partner for commercial and U.S. military vessels.About the RoleWe are seeking a Manufacturing Process Expert to join our team, driving continuous improvements in...

  • Master Scheduler

    1 week ago


    Chesapeake, Virginia, United States Plasser American Corp Full time

    Plasser American Corp Seeks Experienced Master SchedulerWe are a leading provider of railway equipment in North America, and we're looking for a highly skilled Master Scheduler to join our team. As part of our dynamic production optimization team, you will play a critical role in ensuring the efficient allocation of resources across our diverse business...

  • Alignment Expert

    6 days ago


    Chesapeake, Virginia, United States Huntington Ingalls Industries Full time

    Company Overview: Huntington Ingalls Industries is a leading provider of defense technology solutions that safeguard our seas, sky, land, space, and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration...


  • Chesapeake, Virginia, United States Plasser American Corp Full time

    Plasser American Corp is seeking a highly experienced Railway Scheduling Expert to join its dynamic team.About Plasser AmericanAs part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, Plasser American Corp is a rapidly growing provider of railway equipment in North America.Job DescriptionThe successful...


  • Chesapeake, Virginia, United States ProSol Full time

    Company Overview: ProSol is a dynamic team that serves the Virginia Beach community with innovative service options. Our mission statement holds us to high standards, and we continuously strive to lead our industry. We need talented individuals like you to innovate and support customer care objectives.Job Summary: We are seeking a Telecom Sales Expert to...


  • Chesapeake, Virginia, United States Mitsubishi Chemical Alpolic Full time

    About the JobWe're looking for a highly skilled and experienced Customer Service Representative to join our team at Mitsubishi Chemical Alpolic.As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their satisfaction, and resolving any conflicts that may arise.You'll work closely with...

  • Master Scheduler

    3 weeks ago


    Chesapeake, Virginia, United States Plasser American Corp Full time

    About the RolePlasser American Corp is seeking a highly experienced Master Scheduler to join our dynamic team. As a key member of our production planning department, you will play a crucial role in optimizing production schedules and ensuring efficient resource allocation across diverse business units.


  • Chesapeake, Virginia, United States Military Resale Solutions Full time

    Job TitleBusiness Development Specialist - Military Channel ExpertAbout the RoleWe are seeking a highly skilled Business Development Specialist to join our team at Military Resale Solutions. As an Account Manager, you will play a critical role in developing and implementing sales and marketing strategies that drive business growth and success.Key...


  • Chesapeake, Virginia, United States Sam's Club Full time

    Job OverviewAt Sam's Club, we are seeking a skilled Food Preparation Expert to join our team in Chesapeake, VA. As a key member of our prepared foods team, you will play a crucial role in ensuring the highest quality food products are prepared and served to our members.


  • Chesapeake, Virginia, United States Walmart Full time

    Meat Team Member OverviewWe are seeking a skilled Meat Team Member to join our team at Walmart. As a key member of the meat team, you will play a critical role in delivering an exceptional shopping experience for our members.Job Summary:This is a full-time position that requires standing for long periods and lifting up to 50 pounds occasionally.Key...

  • Product Design Lead

    3 weeks ago


    Chesapeake, Virginia, United States JM Hunter Group Full time

    Job OverviewJM Hunter Group is seeking a highly skilled Product Design Lead to spearhead our product design and engineering efforts in the Millwork and PVC industry.This role requires a strong technical background, excellent leadership skills, and the ability to manage projects from concept to completion.


  • Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Electronics Technician Maintenance SpecialistJob Summary:We are seeking a skilled Electronics Technician Maintenance Specialist to join our team at General Dynamics Information Technology. This role will involve refurbishing and maintaining US Navy shipboard SATCOM equipment, ensuring the highest level of performance and reliability.Key...


  • Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a skilled Business Operations Director to manage the day-to-day operations of tasks in assigned program areas, including technical work, staff supervision, financial and business development activities.ResponsibilitiesManage teams consisting of multiple disciplines with low to medium complexity.Direct reports are typically...


  • Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    At General Dynamics Information Technology, we are seeking an Electrical Equipment Specialist to join our team. This is a critical role that requires technical expertise and strong problem-solving skills.Job Summary:We are looking for a highly skilled Electrical Equipment Specialist to install, maintain, repair, overhaul, troubleshoot, modify, construct, and...


  • Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    As a leading provider of technology and professional services, General Dynamics Information Technology (GDIT) is committed to delivering innovative solutions that meet the complex needs of our clients.SalaryThe estimated hourly rate for this position is between $25.50 - $34.50. Please note that salary will be determined based on factors such as experience,...