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Care Coordinator
2 months ago
Cortica is seeking a highly skilled Care Navigator to join its growing team. As a key member of our client experience team, you will play a critical role in guiding families through our services and ensuring a positive, patient-centered experience.
Key Responsibilities- Client Communication: Serve as the primary point of contact for families, providing guidance, answering questions, and reviewing policies and next steps.
- Scheduling and Coordination: Schedule appointments based on welcome visit recommendations, consults, and support services within established service standards.
- Clinical Support: Review clinical recommendations for services, cost estimates, guidelines, and policies with families, ensuring a high level of understanding.
- Team Collaboration: Collaborate with Cortica departments to meet patient expectations, achieve quality outcomes, and build a patient-focused culture.
- Process Improvement: Participate in projects to improve client experience, providing insights and feedback on enrollment and scheduling best practices.
- Customer Service Experience: Two years of customer care experience, preferably in a healthcare setting.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to convey information in a clear, concise way.
- Technical Skills: Proficiency in using software and systems, including electronic medical record systems and Microsoft Office products.
- Education: Bachelor's Degree in a Human Services or related field (preferred).
Cortica is committed to providing a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development, and referral bonuses.
The base pay range for this opening is $27.33, with compensation adjusted based on skill level, relevant experience, education level, and location.
