Technical Field Service Specialist

7 days ago


Cincinnati, Ohio, United States ITW Full time
Company Overview:
LOMA Systems is a leading manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. With over 50 years of experience, we have developed and installed Designed to Survive TM equipment that delivers on our purpose to ensure products are contamination free.

About the Role:
As a Technical Field Service Specialist, you will travel to customer sites throughout the USA to service our Metal Detection, X-Ray, and Checkweighing products. Your primary focus will be on delivering exceptional customer service while promoting Loma Systems as the best-in-class operator. You will work independently with little supervision, managing difficult and high-pressure customer situations.

Responsibilities:
• Travel to customer sites to deliver efficient field support
• Verify machine operation at peak efficiency through proper calibration and testing
• Commission and test machines using certified procedures, perform preventative maintenance and emergency service
• Accurately document and report all service activities
• Promote sales of additional Loma product offerings
• Provide timely feedback on equipment reliability and design
• Maintain satisfactory parts inventory and requisition additional parts as needed
• Exercise safe working practices and procedures at all times
• Conduct on-site training with customers' personnel to ensure proper equipment operation
• Participate in weekend on-call duties and after-hours phone support

Requirements:
• High school diploma required; associates degree from a technical school preferred
• Minimum 3 years of previous experience in field customer service or 4 years of military experience
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment
• Self-motivated with an inner drive to exceed expectations
• Ability to read, comprehend, and interpret complex technical information
• Professional communication skills with conflict resolution abilities
• Strong ability to use electronic test equipment
• Work independently with minimal supervision in a fast-paced environment

Salary and Benefits:
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision benefits, flexible spending and health savings accounts, 401(k) retirement savings program, paid vacation, sick days, and holidays. We also offer wellness and fitness programs, advancement opportunities, educational assistance, volunteer and matching charitable gifts programs, employee assistance program, and employee discounts with ITW suppliers.

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