Retail Customer Support Associate
2 weeks ago
This full-time role is crucial for the operational success of our retail outlets, offering a competitive hourly wage. Customer Support Associates engage with both wholesale and retail clients to assess their requirements, provide information regarding Sherwin-Williams products, and suggest suitable solutions. They are also responsible for addressing customer inquiries promptly and ensuring optimal satisfaction levels while staying informed about product features and maintaining the store's visual and quality standards.
Key Responsibilities:
- Deliver exceptional customer service to enhance client satisfaction.
- Assist customers in person and via phone by identifying their needs and recommending appropriate products and services.
- Establish and nurture productive relationships with wholesale and retail customers.
- Accurately process sales transactions in line with company policies.
- Meet and exceed monthly, quarterly, and annual sales targets.
- Maintain organized work order files and product formulas.
- Retrieve products from the sales floor or warehouse as required.
- Tint and mix products according to customer specifications.
- Restock shelves and create appealing displays.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as necessary.
- Keep assigned areas well-stocked and visually appealing.
- Stay informed about product offerings and discuss available options with customers.
- Adhere to inventory management procedures.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country without requiring sponsorship.
- Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Experience in selling paint and related products is advantageous.
- Familiarity with tinting and mixing equipment is preferred.
- Ability to communicate effectively in more than one language is a plus.
- Proficiency in Spanish is highly desirable.
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