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Retail Customer Support Associate

2 months ago

Costa Mesa, California, United States The Sherwin-Williams Company Full time
Position Overview:
This FULL-TIME role is crucial for the operational success of our retail locations, offering a competitive pay rate of $19.00/hour. Customer Support Associates engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. The role also involves promptly addressing customer issues to ensure optimal satisfaction while staying informed about product features and maintaining the high quality and visual standards of our offerings.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist customers both in-person and via phone by identifying their needs and recommending relevant products and services.
  • Establish and nurture productive relationships with wholesale and retail clients.
  • Accurately process sales transactions in accordance with established policies and procedures.
  • Consistently meet monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications when necessary.
  • Restock shelves and create appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as needed.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay knowledgeable about product offerings and available options.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship for employment visa status.
  • Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Experience in selling paint and related products is advantageous.
  • Familiarity with operating tinting and mixing equipment is preferred.
  • Ability to communicate effectively in more than one language is a plus.
  • Proficiency in reading, writing, and speaking Spanish is beneficial.