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Retail Sales Associate

2 months ago

Costa Mesa, California, United States H&M Group Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at H&M Group. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store operations.

Key Responsibilities
  • Customer Service: Actively greet and engage with customers to provide personalized assistance, answer questions, and offer styling advice.
  • Store Operations: Maintain a clean and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M standards.
  • Merchandise Management: Unload delivery trucks, receive, open, and unpack merchandise, and label items with security tags within efficiency timelines.
  • Point of Sale: Process transactions, handle customer returns, and maintain accurate records.
  • Team Collaboration: Share knowledge and skills with colleagues, offer assistance, and contribute to a positive working environment.
  • Health and Safety: Adhere to H&M standards and local legislation regarding health and safety, security, and administrative processes.
Requirements
  • Customer Service Skills: Passion for delivering exceptional customer experiences and helping customers find their style.
  • Multi-Tasking: Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Teamwork: Inclusive, positive, creative, and willing to learn on the job.
  • Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, and engage in repetitive motions.
About H&M Group

H&M Group is a global fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. We strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organization.