Senior Manager of Global Product Service

3 days ago


Racine, Wisconsin, United States TWIN DISC INC RACINE Full time

Job Summary: We are seeking a highly skilled Senior Manager of Global Product Service to join our team at TWIN DISC INC RACINE. This role will be responsible for overseeing the global product service function, including field service, global training program, warranty administration, customer relations, technical support, and technical publications.

Key Responsibilities:

  • Develop and implement a global service strategy aligned with business goals and customer needs.
  • Plan resources and ensure the capability to meet customer demands globally.
  • Intervene on behalf of the customer to resolve issues and improve customer satisfaction.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Manage and develop a team of product service professionals to achieve business objectives.

Requirements:

  • Bachelor of Science in Mechanical or Electrical Engineering with 10+ years of experience in product application, design, or testing.
  • Strong interpersonal relationship skills to work with people at all levels of the organization and with external customers.
  • Excellent written and oral communication skills to communicate clearly and concisely.
  • Ability to analyze and solve problems appropriately.
  • Knowledge of Twin Disc products and applications.

Work Environment: Racine, Wisconsin. Travel required for customer and Twin Disc entity visits up to 30% of the time.

Specialized Knowledge: Skilled in the areas of gearing, clutches, electronics, hydraulic systems, and material processes.

Equal Opportunity Employer: TWIN DISC INC RACINE is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.



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