Client Services Specialist

3 weeks ago


Streator, Illinois, United States Theresa Solon - State Farm Agent Full time
Position Overview

Theresa Solon - State Farm Agent is looking for a proactive and career-focused individual to enhance customer interactions within the community. In this role, you will foster and nurture client relationships to effectively promote a range of State Farm products, including auto, home, and life insurance.

Key Responsibilities
  • Build and maintain strong customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Collaborate with the agent to set and achieve marketing objectives.
  • Generate leads, arrange appointments, assess customer needs, and recommend suitable products and services.
  • Assist the agent in identifying and supporting local community initiatives.
  • Exhibit a strong work ethic and a commitment to achieving success daily.
What We Offer
  • Competitive hourly wage with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Flexible working hours.
  • Opportunities for professional growth and advancement within the agency.
Qualifications
  • Genuine interest in marketing products and services tailored to customer needs.
  • Strong interpersonal and communication skills, both written and verbal.
  • Enthusiastic about the role of insurance and financial products in helping individuals manage everyday risks and achieve their aspirations.
  • People-oriented with excellent organizational skills.
  • Self-driven and detail-oriented with a proactive approach to problem-solving.
  • Dedicated to providing exceptional customer service.
  • Able to learn and utilize computer systems effectively.
  • Committed to completing tasks accurately and in a timely manner.
  • Capable of working collaboratively in a team environment.
  • Adept at managing multiple tasks simultaneously.
  • Expected to stay updated on product changes, licensing, and ongoing education.

If you are motivated to excel in this role, we encourage you to complete our application process. We will guide you through the next steps in the interview process.

This position is with an independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully fulfill any applicable licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.



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