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Insurance Client Liaison

2 months ago

Streator, Illinois, United States Theresa Solon - State Farm Agent Full time
Account Associate Role

As a valued member of the Theresa Solon - State Farm Agent team, you will play a crucial role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.

Key Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and personalized service.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, ensuring they receive the best possible solutions for their needs.
  • Employ effective communication skills to efficiently meet customer needs while promoting business development.
Requirements:
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills to ensure seamless customer experiences.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Generous paid time off (vacation and personal/sick days).
  • Valuable career-building experience in a dynamic and supportive environment.