Senior Systems Engineer with Advanced MSP Expertise
1 week ago
Job Summary:
We are seeking a highly skilled Senior Systems Engineer with experience in Microsoft System Engineering and technical support to join our team at Netsurit. The ideal candidate will have a strong understanding of hardware and software, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Plan and execute projects that include server and email installations and migrations
- Provide technical support via telephone and email to diagnose and resolve problems
- Provide support for Microsoft operating systems, Microsoft Office Suite, and other applications
- Deploy and maintain Office 365 environments
- Escalate support requests as necessary following established procedures
- Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalate as required
- Maintain technical logs and documentation according to departmental procedures
- Assist management with specialty projects and assignments when required
- Minimum of three years progressive work experience in a technical support role
- Hands-on experience performing Server and Email migrations within the past 12-24 months
- Hands-on experience with Email Spam Filtering Solutions
- Hands-on experience with Firewalls
- Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting, and fighting viruses/malware
- Three to five years of demonstrated experience working with computer systems and applications
- Demonstrated analytical ability to solve problems
- Effective interpersonal skills for interaction with all levels of staff, clients, vendors, and consultants
- Strong communication skills (both oral and written) and demonstrated ability to work as a team player
- Detail-oriented, self-motivated, and able to quickly adjust priorities and handle multiple tasks at the same time
- A+, Server+, Security+, or Microsoft certifications a plus
- Certifications in Cybersecurity a plus
- Associates or Bachelors Degree in an IT or related field
- Strong computer, server, and networking skills
- Proficiency in Windows Server Operating Systems and Microsoft Office 365
- Competitive compensation
- Generous Health benefits
- Long Term and Short-Term Disability Insurance
- 401k with a very generous match
- Generous paid time off
- Job-related education assistance and certification program
- Excellent work environment
- Company laptop scheme
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