Senior Systems Engineer with Advanced MSP Expertise

1 week ago


Stamford, Connecticut, United States Netsurit Full time
Job Title: Senior Systems Engineer with MSP Experience

Job Summary:

We are seeking a highly skilled Senior Systems Engineer with experience in Microsoft System Engineering and technical support to join our team at Netsurit. The ideal candidate will have a strong understanding of hardware and software, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Plan and execute projects that include server and email installations and migrations
  • Provide technical support via telephone and email to diagnose and resolve problems
  • Provide support for Microsoft operating systems, Microsoft Office Suite, and other applications
  • Deploy and maintain Office 365 environments
  • Escalate support requests as necessary following established procedures
  • Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalate as required
  • Maintain technical logs and documentation according to departmental procedures
  • Assist management with specialty projects and assignments when required
Requirements:
  • Minimum of three years progressive work experience in a technical support role
  • Hands-on experience performing Server and Email migrations within the past 12-24 months
  • Hands-on experience with Email Spam Filtering Solutions
  • Hands-on experience with Firewalls
  • Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting, and fighting viruses/malware
  • Three to five years of demonstrated experience working with computer systems and applications
  • Demonstrated analytical ability to solve problems
  • Effective interpersonal skills for interaction with all levels of staff, clients, vendors, and consultants
  • Strong communication skills (both oral and written) and demonstrated ability to work as a team player
  • Detail-oriented, self-motivated, and able to quickly adjust priorities and handle multiple tasks at the same time
Preferred Qualifications:
  • A+, Server+, Security+, or Microsoft certifications a plus
  • Certifications in Cybersecurity a plus
  • Associates or Bachelors Degree in an IT or related field
  • Strong computer, server, and networking skills
  • Proficiency in Windows Server Operating Systems and Microsoft Office 365
What We Offer:
  • Competitive compensation
  • Generous Health benefits
  • Long Term and Short-Term Disability Insurance
  • 401k with a very generous match
  • Generous paid time off
  • Job-related education assistance and certification program
  • Excellent work environment
  • Company laptop scheme


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