Customer Service Representative
1 month ago
At Safelite, we're looking for a Customer Advocate to deliver exceptional experiences for our customers. As a key member of our team, you'll be responsible for managing administrative processes, scheduling, work orders, and invoicing. You'll also greet customers in person, answer inbound phone calls and emails, and provide creative solutions to resolve customer concerns quickly and efficiently.
What You'll Get- Competitive weekly base pay starting at $18/hour
- A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs
- Up to $5,250 annually in tuition reimbursement
- Paid training and all the tools and resources you'll need to be successful
- Welcome in-shop customers and resolve customer concerns quickly and efficiently
- Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations
- Confirm and complete work order information, including insurance verification, additional parts, and missing information
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills
- Review orders from the national contact center and manage dealer part orders and special accounts
- High School Diploma/GED/Equivalent required
- 1-3 years telephone operations or business administration experience required
- Ability to provide world-class customer service in a changing, fast-paced operation
- Present a professional appearance and wear personal protective equipment
- Ability to travel up to 10%
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