Senior Operations Manager
3 weeks ago
Job Summary
We are seeking a highly skilled Senior Operations Manager to join our team at Conduent. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our End User Support Call Center, Training, System Documentation, and Performance Reporting.
Key Responsibilities
- Manage and serve as a single point of contact for all day-to-day operations activities encompassed in the Contract (Medicaid Enterprise Data Warehouse).
- Oversee operations and maintenance staff for End User Support Call Center, Training, System Documentation, and Performance Reporting.
- Assist the customer's Project and Contract Manager(s) with Contract monitoring to ensure that Contract responsibilities and performance standards are met.
- Develop operational policies and procedures to ensure timely and accurate reporting deliverables.
- Communicate deliverable project timelines and potential risks.
- Monitor and coordinate the transfer of data and deliverables between the data warehouse and other vendors, providers, or other State agencies.
- Provide training, user support, and Help Desk functions.
Requirements
- Bachelor's degree.
- Minimum of five years' supervisory or management experience.
- Minimum of three years' experience working in end user support.
- Proven ability to manage operations that include transaction processing and other activities, preferably in government services to consumers, particularly health and human services or an equivalent combination of education and experience.
- Proficiency with Microsoft Office Suite.
- Experience in public sector healthcare, Medicaid, and/or CHIP desired.
- Able to travel as needed.
What We Offer
- Flexible working arrangements, including remote work options.
- Competitive salary range: $90,000 - $110,000.
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for career growth and professional development.
About Conduent
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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