Senior Manager, Engineering Operations
6 days ago
At T-Mobile, we're committed to delivering exceptional customer experiences. As a Senior Manager, Engineering Operations, you'll play a vital role in ensuring the success of our Fiber network operations.
Key Responsibilities:- Lead all aspects of field engineering and layer 3 operations to provide a highly reliable and efficient network for T-Mobile's Fiber customers.
- Manage connectivity, network performance, and outage resolution.
- Oversee the management of a 24x7 organization of employees/contractors responsible for daily operations, trouble management, and maintenance of our network.
- Ensure appropriate staffing levels, coaching, and training as needed within the partnership team.
- Drive the build of ACS app for fiber router and partner with support organizations.
- Responsible for the daily operations of fiber network installation, maintenance, and troubleshooting activities across multiple vendors.
- Handle all operations projects, including equipment installations, layer 3 expansions, technology rollouts, preventative maintenance programs, and national reliability projects/programs.
- Bachelor's degree in Technical or business discipline.
- 10 years of technical experience with wireline network.
- 7 years of Wireline telecommunications field operations management experience or supervisory experience.
- 4 years of experience in vendor project management.
- 2 years of experience with ACS or application development or product development.
- Excellent organizational and project management skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Agile; thrives in fast-paced and constantly shifting environment.
- Shown success in developing and handling strong, long-term partnerships.
- Experience working on cross-functional projects and teams.
- Strong problem resolution skills.
T-Mobile offers a competitive base salary and compensation package, as well as multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
We're committed to providing a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
We're an equal opportunity employer and welcome applications from diverse candidates. If you're an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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