Technical Product Owner
4 weeks ago
Job Description:
We are seeking an experienced Product Owner with a strong background in Contact Center and Twilio experience to join our team at Perficient. As a Product Owner, you will be responsible for transforming high-level visions into detailed functional requirements, creating product user stories, and accepting completed deliverables within a given iteration.
The ideal candidate will have past or current Scrum Master responsibilities and experience with CCaaS; Must have Twilio experience. Experience with other CCaaS platforms such as Amazon connect would be a plus.
This is a remote position, and the ideal candidate must live in the United States.
Responsibilities:
- Contribute as a core member of the product squad or scrum team to convey functional requirements, create/groom user stories, prioritize the product backlog, and engage in testing efforts.
- Partner with stakeholders, clients, and product managers to understand the requirements, capabilities, and user experience.
- Ensure engagement and ongoing involvement from the cross-functional team (Sales, TechOps, Customer Success, Marketing, etc.) to provide a continuous feedback loop into the product development process.
- Collaborate with stakeholders, clients, and product managers to align product roadmaps against known dependencies.
- Define, prioritize, and own the product backlog to reflect the solution scope, vision, and roadmap.
- Conduct the final user acceptance testing and sign-off of a given user story upon completion of development of requirements.
- Influence and negotiate with business based on product capabilities and product needs.
Requirements:
- Seasoned PO with minimum 5-10 years of experience demonstrating ownership & commitment
- Strong Communicator, Self-Driven, Organized, Empathetic, Detailed-Oriented
- Work Eastern Standard Time hours (8:30 - 5:00)
- Education - Associates Degree (Bachelor's Degree preferred)
- Twilio and Contact Center experience is required
- Experience in agile and scrum development organizations
- SAFe experience is preferred
- Certification - Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO) preferred
Perficient is an equal opportunity employer.
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