Technical Support Specialist

3 weeks ago


Mankato, Minnesota, United States Johnson Outdoors Full time
Job Title: Technical Support Representative

This is an exciting opportunity to join our team as a Technical Support Representative in our Mankato, Minnesota office. As a key member of our customer support team, you will play a vital role in providing exceptional support to our customers and ensuring their satisfaction with our products.

Key Responsibilities:
  • Educate customers effectively and promote self-serve options.
  • Provide pre-sale and post-sale support to consumers and retail channel partners.
  • Enter orders for replacement parts, repair authorizations, and facilitate return processes.
  • Document interactions in our computer application to drive continuous improvements.
  • Communicate trending topics to Leads regarding product integrity and brand integrity.
  • Maintain and monitor personal performance metrics to ensure department KPIs are met.
Requirements:
  • A high school diploma or equivalent is required.
  • A minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience.
  • Technical/mechanical aptitude, including knowledge of boat rigging requirements, battery power, and boat safety.
  • Excellent verbal and written communication skills.
  • General knowledge of Microsoft Office or similar products.
What We Offer:
  • Competitive base salary with additional earning potential through profit sharing and employee stock purchase plans.
  • Generous discounts on our products.
  • Work-life balance with paid time off, holiday benefits, and a full benefits package.
  • Performance development and training opportunities for career advancement.
  • A 401(k) with company match and deferred retirement contributions.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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