Benefit Programs Supervisor

1 month ago


Berryville, Arkansas, United States Commonwealth of Virginia Full time
Job Title: Benefit Programs Supervisor

This is a supervisory level position in the occupational group, responsible for overseeing Specialists who determine eligibility for government assistance programs and other staff. The Benefit Programs Supervisor trains, leads, and develops staff, and monitors case management services.

Key Responsibilities:
  • Provides administrative and programmatic supervision to staff
  • Reviews case management plans to ensure quality assurance of case management services
  • Develops written guidelines for delivery of case management services
  • Assigns caseloads to staff and coordinates and monitors their activities
  • Holds individual and group conferences to review cases and problems
  • Reviews case records and evaluates performance of staff members, recommending indicated action
  • Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within statutory limits
  • Represents staff needs to senior management
  • Prepares and implements internal operating policies and procedures
  • Interprets regulation, policy, and other program information changes to staff
  • Trains new employees in areas such as agency policy, department procedures, and agency or government regulations
  • Determines staffing needs and makes recommendations to management
  • Maintains records and prepares regular and special reports
  • Participates in developing and implementing agency administrative policy
  • Makes decisions on controversial cases or presents them for higher-level action
  • Authorizes emergency assistance for applicants/recipients
  • Serves in a liaison capacity to other agencies and groups
  • Monitors program expenditures
  • Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
  • Assigns caseloads to staff
  • May act for the Director of Social Services as designated
Requirements:
  • Considerable knowledge of current social, economic, and health issues and trends
  • Principles and practices of effective supervision
  • Public assistance programs, policies, and regulations
  • The literature in the field of eligibility determination
  • Casework supervision principles and practices
  • Effective interviewing techniques
  • Working knowledge of computer systems and standard office software
Education and Experience:

Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



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