Benefits Supervisor
3 days ago
Hiring Range: $39,948 to Depending On Qualifications
Full Time or Part Time: Full Time
Job SummaryThe Benefit Programs Supervisor is a key role in the Commonwealth of Virginia's Department of Social Services. This position oversees the supervision of Specialists who determine eligibility for government assistance programs and other staff. The Supervisor trains, leads, and develops staff, and monitors case management services.
Key Responsibilities- Provides administrative and programmatic supervision to staff.
- Reviews case management plans to ensure quality assurance of case management services.
- Develops written guidelines for the delivery of case management services and assigns caseloads to staff.
- Coordinates and monitors activities of staff, including service delivery, training, and recordkeeping duties.
- Holds individual and group conferences to review cases and problems.
- Reviews case records and evaluates the performance of staff members, recommending indicated action.
- Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules, and regulations and policies.
- Represents staff needs to senior management.
- Prepares and implements internal operating policies and procedures.
- Interprets regulation, policy, and other program information changes to staff, trains new employees in areas such as agency policy, department procedures, and agency or government regulations.
- Determines staffing needs and makes recommendations to management.
- Maintains records and prepares regular and special reports.
- Participates in developing and implementing agency administrative policy.
- Makes decisions on controversial cases or presents them for higher-level action.
- Authorizes emergency assistance for applicants/recipients.
- Serves in a liaison capacity to other agencies and groups.
- Monitors program expenditures.
- Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities.
- Assigns caseloads to staff.
- May act for the Director of Social Services as designated.
The ideal candidate will have a Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity. Alternatively, any equivalent combination of training and experience that provides the required knowledge, skills, and abilities will be considered.
The candidate should possess considerable knowledge of current social, economic, and health issues and trends, principles and practices of effective supervision, public assistance programs, policies, and regulations, the literature in the field of eligibility determination, casework supervision principles and practices, and effective interviewing techniques. The candidate should also have skill in operating a personal computer and the associated office and agency software.
The candidate should be able to work effectively with others, work independently supervising and training others to deal effectively with the public, plan and manage work effectively, communicate effectively both orally and in writing, interpret laws, policies, and regulations, and make decisions based thereon.
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