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Retail Operations Assistant Manager

2 months ago

Locust Grove, Georgia, United States PVH Corp. Full time
Shape Your Career at PVH

Assistant Manager Full-Time - TOMMY HILFIGER

POSITION OVERVIEW:

An Assistant Manager plays a crucial role in the overall success of the retail establishment, supporting Store Management in maximizing sales opportunities, recruiting and nurturing talent, ensuring the store's aesthetic appeal, and managing expenses and inventory discrepancies.

KEY RESPONSIBILITIES
  • Drive sales and profitability while minimizing losses, ensuring the store is visually appealing and impeccably organized.
  • Develop and implement strategies to meet and surpass business objectives.
  • Uphold the highest standards of customer service.
  • Exhibit strong written and verbal communication skills.
  • Represent the Tommy Hilfiger brand through professional appearance and conduct.
  • Take ownership of the store's productivity and profitability, focusing on sales growth, staffing, and inventory management.
  • Oversee all store operations in the absence of the General Manager or Store Manager.
  • Prioritize tasks effectively and manage time efficiently.
OPERATIONS MANAGEMENT
  • Adhere to all company policies, procedures, and operational guidelines.
  • Maintain a high level of security and safety awareness within the store.
  • Identify issues, analyze root causes, and propose solutions.
  • Manage controllable expenses, including payroll allocation.
  • Attend management meetings in the absence of senior management.
  • Follow the Inventory Shrinkage Improvement Program.
  • Ensure productivity in processing shipments, counting inventory, and implementing price changes.
  • Guarantee the store is equipped with necessary tools and resources.
  • Oversee store opening and closing procedures.
  • Accept direction and fulfill assigned responsibilities.
LEADERSHIP FUNCTIONS
  • Assist in the recruitment and hiring of sales associates who embody the Tommy Hilfiger brand image.
  • Cultivate staff knowledge in product, merchandising, operations, customer service, and sales growth.
  • Inspire and develop team members to achieve store objectives.
  • Handle challenging situations while maintaining performance standards.
  • Seek assistance when necessary.
  • Supervise the sales floor to ensure customer and associate engagement.
  • Foster teamwork and ensure respectful treatment of all staff members.
  • Actively participate in management meetings and staff gatherings.
  • Communicate ideas effectively and lead by example.
  • Maintain confidentiality and uphold commitments.
MERCHANDISING & VISUAL STANDARDS
  • Directly supervise designated departments, ensuring optimal performance.
  • Oversee the execution of merchandising directives, updates, and markdowns promptly.
  • Analyze business needs, identifying top-selling and slow-moving items.
  • Maintain high store presentation standards in line with brand guidelines.
  • Possess comprehensive knowledge of sales floor and stockroom organization.
  • Keep management informed of merchandise and visual concerns.
  • Ensure cleanliness and organization of store fixtures and hardware.
PVH Corp. is an equal opportunity employer, considering all applicants based on their individual capabilities and qualifications, in accordance with applicable laws. PVH is committed to inclusion and diversity, ensuring that all associates are compensated based on job-related factors such as skills, experience, and potential.