IT Service Outage Management Specialist

4 weeks ago


New York, New York, United States NYU Langone Full time
Job Summary:

We are seeking an IT Service Outage Management Analyst to join our team at NYU Langone Health. As a key member of our IT Service Management team, you will be responsible for ensuring the availability of all Medical Center IT systems at all times.

In this role, you will work under the supervision of the IT Service Manager and in accordance with ITIL best practices. You will be involved in all aspects of service management for MCIT, including Change, Incident, SLA/OLA, and CMDB environments.

Key responsibilities will include coordinating outage operational support response with MCIT application and infrastructure teams, monitoring systems and applications for potential outages, and implementing effective troubleshooting steps to resolve outages and restore system functionality.

You will also be responsible for communicating proactively with impacted stakeholders, documenting outage details, and generating outage notifications and status updates to MCIT Leadership.

As an IT Service Outage Management Analyst, you will have the opportunity to work collaboratively with technical teams and business operations to implement improvements in service delivery and support.

Requirements for this role include experience with hands-on implementation of ITIL best practices, excellent analytical and critical thinking skills, and strong facilitation and communication skills.

A basic understanding of enterprise server/storage/backup/DB/Application solutions supporting a large enterprise environment is also required, as well as basic skills for Windows, Unix, and Networking.

Preferred qualifications include experience with process design and process improvement methodologies, strong understanding of troubleshooting methodologies and problem-solving skills, and excellent communication and interpersonal skills.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

We require applications to be completed online.



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