IT Incident Management Specialist
3 weeks ago
At KPMG, a renowned audit, tax, and advisory services firm, we are currently looking for a highly skilled Lead Specialist, IT Incident Management to join our Digital Nexus technology organization. This role presents a unique opportunity to leverage your expertise in managing the entire incident management process, from detection to resolution, including major incident response.
Responsibilities:
- Manage the entire incident management process, from detection to resolution, including major incident response.
- Record all incidents and maintain documentation for all outages, including conducting post-incident reviews with resolving groups.
- Ensure the appropriate communications are sent to IT and business leadership, keeping them advised of the incident and business impact.
- Work closely with IT teams, security personnel, and upper management.
- Participate in regular assessments of processes to ensure they are well-documented, sustainable, and scalable.
Qualifications:
- Minimum five years of recent experience supporting various infrastructure stacks, such as application, hypervisor, compute, storage, networking, supporting multiple business applications and IT service management.
- Bachelor's Degree from an accredited college or university is preferred.
- Experience working with ServiceNow in a 24x7 IT operations environment.
- Knowledge of Incident Management processes, Business Continuity, Data Breach Management.
- Demonstrated experience with Incident and Event Management tools.
- Excellent communication skills, must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding recruitment and hiring. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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