IT Service Management Specialist

4 weeks ago


New York, New York, United States City of New York Full time
Job Title: IT Service Management Specialist

Job Summary:

The City of New York is seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our Bureau of Business Information Technology (BIT), you will be responsible for evaluating, designing, and implementing IT Service Management processes and tools. Your expertise will help us deliver high-quality technological solutions to our business needs.

Key Responsibilities:

- Administer and support Service Desk-related tools and software deployments
- Supervise the activities of Junior, Mid-level, and Senior Service Technicians
- Develop and maintain technical and procedural documentation
- Administer the Agency's Information Technology Asset Management Inventory

Requirements:

- Baccalaureate degree in computer science, engineering, or a related field
- Four years of experience in information technology service management, process management, or operations

About Us:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.

Equal Employment Opportunity:

The City of New York is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Contact Information:

For more information about this job opportunity, please contact our HR department.

Job Type:

Full-time

Salary:

Competitive salary and benefits package

Work Location:

New York, NY

Job Category:

IT & Technology

Experience:

4 years

Education:

Bachelor's Degree

Skills:

IT Service Management, Process Management, Operations, IT Asset Management, Service Desk, Technical Documentation, Information Technology, Computer Science, Engineering

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