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Housekeeping Operations Manager

2 months ago

Cape Neddick, Maine, United States Cliff House Maine Full time
Job Summary

This position is part of the housekeeping management team who manage the cleanliness and appearance of guest accommodations and public space at Cliff House Maine.

Key Responsibilities:
  • Establish and Delegate Daily Work Assignments: Ensure all areas of the property are cleaned in accordance with company standards.
  • Staff Training and Development: Assist with training of new staff, scheduling, and reviewing all departmental staff; checking quality of work performed, monitoring productivity, and motivating staff to improve performance.
  • Payroll and Inventory Management: Assist with preparing, authorization, and verification of all departmental payroll information; maintain inventory of guest and housekeeping supplies/linens and place and record orders for necessary supplies and equipment.
  • Guest Services: Respond to guest requests and complaints concerning housekeeping.
  • Inspections and Maintenance: Inspect guest rooms for preventative maintenance, needed repairs, and ensure that cleaning standards are maintained.
  • Compliance and Risk Management: Ensure operating procedures are in compliance with all state and federal regulations with regard to OSHA and HAZCOM.
  • Lost and Found: Maintain the Lost and Found function for the entire resort.
Qualifications:
  • Hotel Housekeeping Expertise: Extensive knowledge of hotel housekeeping and cleaning techniques.
  • Leadership Experience: Previous experience as a resort housekeeping supervisor or manager preferred.
  • Communication and Interpersonal Skills: Good communication skills (written and verbal); interpersonal skills enabling one to supervise and motivate a staff and deal effectively with all guests.
  • Physical Demands: Must be able to stand and exert well-paced mobility for periods of up to four hours in length; requires sitting, bending, stooping, climbing, kneeling, reaching, and visual acuity.
  • Lifting and Carrying: Must be able to lift and carry boxes, equipment, etc., weighing up to 40 pounds.
  • Criminal Background Check: Must be able to pass a background check.
Attributes:

Employees must fulfill their performance standards for this position and comply with policies, rules, and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.