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Floor Supervisor

1 month ago

Cape Neddick, Maine, United States Cliff House Maine Full time
Job Overview

As a Tiller Floor Supervisor at Cliff House Maine, you will be responsible for ensuring our guests have an exceptional dining experience. This leadership role requires maintaining a clean, inviting, and efficient dining room, supervising service staff, and performing opening and closing duties. You will also be responsible for assigning and overseeing side work responsibilities. As a customer-facing position, you will need to resolve any issues customers may raise with their meals or the service.

Benefits:

  • Comprehensive health, dental, and vision insurance
  • Life and AD&D insurance
  • Long-term disability insurance
  • Voluntary accident and critical illness plans
  • Optional supplemental life insurance
  • 401(k) match of 100% for 5%
  • Tuition reimbursement program
  • Referral bonuses
  • Hotel, restaurant, spa, and retail discounts at our portfolio of hotels
  • Paid time off – earn up to 2 weeks of PTO within your first year

Key Responsibilities:

  • Provide restaurant, bar, and In-Room Dining guests with friendly and professional service to Forbes 5-Star standards
  • Ensure a quality guest experience by managing all aspects of daily operations
  • Open and close the restaurant, monitoring daily setup and breakdown, including side work responsibilities of FOH staff
  • Host station management and support
  • Table section maintenance and support
  • Guest intervention, table touches, food allergy awareness, and support

Qualification Requirements:

Our ideal candidate has a passion for hospitality and wants to share their food, beverage, and service knowledge with others. Weekend availability is required.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.