IT Support Specialist

1 day ago

Cape Neddick, Maine, United States Cliff House Maine Full time
Job Summary

The IT Support Technician is a key member of our team, responsible for providing top-notch technical support to our staff and guests. This role requires a unique blend of technical expertise, troubleshooting skills, and exceptional customer service.

Key Responsibilities:

  • Provide on-site support for the installation, maintenance, and repair of systems and equipment
  • Work with users to resolve hardware and software issues in accordance with established policies and procedures
  • Answer questions and resolve issues in a timely and professional manner
  • Troubleshoot and provide guidance on technical problems in-person, over the phone, or remotely
  • Manage workstations using remote tools and assist in maintaining external hardware
  • Assist in instructing staff on the operation and maintenance of systems and equipment
  • Track, update, and manage issues using IT ticketing software
  • Create, follow, and maintain process documentation
  • Prioritize problems and assist in the timely completion of assigned requests and other tasks

Requirements:

  • 2+ years of IT support experience preferred or relevant work experience in conjunction with an IT-focused degree
  • Preferred experience with Windows 11, supporting users/desktops in a business environment, and Microsoft Exchange Server or Office 365
  • Familiarity with basic networking concepts and Active Directory and Microsoft Systems
  • Ability to prioritize work, meet deadlines, and multitask in a fast-paced environment
  • Exceptional customer service skills and ability to work independently with high accuracy
  • Ability to maintain a predictable and consistent full-time work schedule, including nights and weekends

Why Work with Us?

At Cliff House Maine, we value our employees and offer a range of benefits, including health, dental, and vision insurance, life and AD&D insurance, and a 401k match. We also offer tuition reimbursement, referral bonuses, and hotel, restaurant, spa, and retail discounts at our portfolio of hotels.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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