IT Support Specialist
4 weeks ago
Job Summary
The IT Support Technician role at Cliff House Maine combines technical expertise with exceptional customer service skills to provide quality support for team members and guests. This position involves responding to request tickets, phone inquiries, and in-person questions, as well as completing assigned tasks and projects.
Responsibilities:
- Provide on-site support for the installation, service, maintenance, and repair of systems and equipment.
- Work with users to resolve hardware and software issues in accordance with established policies and procedures.
- Answer questions and resolve issues in a timely and professional manner.
- Troubleshoot and provide guidance on technical problems in-person, over the telephone, or remotely.
- Manage workstations using remote tools and assist in maintaining external hardware such as wireless access points and cameras.
- Assist in instructing users on the operation and maintenance of systems and equipment.
- Track, update, and manage issues using IT ticketing software.
- Create, follow, and maintain process documentation.
- Prioritize problems and assist in the timely completion of assigned requests and other tasks.
Requirements:
- 2+ years of IT support experience preferred or relevant work experience in conjunction with an IT-focused degree.
- Preferred experience includes Windows 11, supporting users/desktops in a business environment, and supporting users in Microsoft Exchange Server or Office 365.
- Familiarity with basic networking concepts, Active Directory, and Microsoft Systems is also required.
- Ability to prioritize work, meet deadlines, and multitask in a fast-paced environment.
- Exceptional customer service skills and the ability to work independently with high accuracy are essential.
- Ability to maintain a predictable and consistent full-time work schedule, including nights and weekends.
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