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Receptionist - State Farm Agent Team Member

2 months ago

Portsmouth, Virginia, United States Beth Holland - State Farm Agent Full time
Job Description

We are seeking a highly organized and customer-focused Receptionist to join our team at Beth Holland - State Farm Agent. As the first point of contact for our customers, you will play a vital role in providing exceptional service and support.

Key Responsibilities:
  • Greet and Welcome Guests: Ensure a warm and welcoming experience for all visitors to our office.
  • Direct Visitors: Efficiently direct visitors to the appropriate person or office, ensuring a seamless experience.
  • Answer and Forward Calls: Answer and screen incoming phone calls, and forward them to the relevant team member.
  • Maintain a Tidy Reception Area: Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
  • Provide Billing Information: Accurately provide billing information to customers in-person and via phone or email.
  • Manage Mail and Deliveries: Receive, sort, and distribute daily mail and deliveries in a timely manner.
  • Order Office Supplies: Order front office supplies and maintain an inventory of stock.
  • Update Calendars and Schedules: Update calendars and schedule meetings with ease.
  • Perform Administrative Tasks: Perform various administrative tasks, including filing, photocopying, transcribing, and faxing.
Requirements:
  • Proven Work Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
  • Microsoft Office Suite: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Office Equipment: Hands-on experience with office equipment, such as fax machines and printers.
  • Professional Attitude and Appearance: A professional attitude and appearance are essential for this role.
  • Excellent Communication Skills: Solid written and verbal communication skills are required.
  • Resourcefulness and Proactivity: Ability to be resourceful and proactive when issues arise.
  • Organizational and Time-Management Skills: Excellent organizational and time-management skills, with the ability to prioritize tasks.
  • Customer Service Attitude: A customer service attitude is essential for this role.
  • Education: A high school degree; additional certification in Office Management is a plus.