Customer Service Representative
1 week ago
**Key Responsibilities:**
* Greet and welcome guests as soon as they arrive at the office
* Direct visitors to the appropriate person and office
* Answer, screen and forward incoming phone calls
* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
* Provide basic and accurate billing information in-person and via phone/email
* Receive, sort and distribute daily mail/deliveries
* Order front office supplies and keep inventory of stock
* Update calendars and schedule meetings
* Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
**Requirements:**
* Proven work experience as a Receptionist, Front Office Representative or similar role
* Proficiency in Microsoft Office Suite
* Hands-on experience with office equipment (e.g. fax machines and printers)
* Professional attitude and appearance
* Solid written and verbal communication skills
* Ability to be resourceful and proactive when issues arise
* Excellent organizational skills
* Multitasking and time-management skills, with the ability to prioritize tasks
* Customer service attitude
* High school degree; additional certification in Office Management is a plus
**About Us:**
Beth Holland - State Farm Agent is a successful and growing office in Hampton Roads. We are seeking a highly motivated and organized individual to join our team as a Receptionist. As the first point of contact for our customers, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our office.
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