Client Support Specialist

1 week ago

New York, New York, United States Sanctuary For Families Full time

ABOUT SANCTUARY FOR FAMILIES

Sanctuary for Families stands as New York's foremost service provider and advocate for individuals overcoming domestic violence, sex trafficking, and other forms of gender-based violence. Each year, we empower countless adults and children to transition from fear and abuse to safety and stability, transforming lives through a comprehensive suite of services. Our holistic approach includes a variety of supportive services designed to assist survivors in rebuilding their lives post-abuse, while we actively work to eradicate gender violence through three primary strategies: direct service provision, outreach and training, and systemic advocacy.

POSITION SUMMARY

THIS ROLE OFFERS A HYBRID WORK ENVIRONMENT

The Case Manager plays a crucial role within Sanctuary for Families' Anti-Trafficking Initiative (ATI), recognized as one of the leading service providers for survivors of human trafficking and related gender-based violence across the nation. Beyond legal support, ATI offers a broad spectrum of social services, case management, and advocacy for its clients. This role requires navigating a fast-paced, dynamic environment, often responding to crises, while managing a substantial caseload and interfacing with various systems, including law enforcement, public housing, and public assistance programs.

KEY RESPONSIBILITIES

  • Conduct comprehensive needs assessments and formulate tailored service plans to meet the distinct needs of each client.
  • Coordinate case management services under the guidance of the ATI Senior Supervising Clinician.
  • Provide immediate crisis intervention and support to clients, facilitating referrals and placements such as emergency shelter and medical care to ensure their safety.
  • Assist clients in securing safe and stable housing, including enrollment in relevant housing programs and temporary shelter coordination.
  • Guide clients through the application process for public benefits, including Medicaid, food assistance, cash aid, and childcare subsidies.
  • Offer job readiness assistance, including resume development, job search support, and connections to job training initiatives.
  • Support clients in accessing educational resources, such as ESL classes, GED programs, and higher education opportunities.
  • Connect clients with essential services, including legal aid, healthcare, mental health support, and educational programs.
  • Prepare applications for educational and financial assistance grants on behalf of clients.
  • Advocate for clients with service providers, government entities, and other organizations to ensure they receive the necessary support.
  • Collaborate with the Senior Supervising Clinician and/or ATI Director to fulfill grant reporting and compliance obligations for funders of the Anti-Trafficking Initiative.
  • Maintain and update electronic client records in Salesforce promptly, while providing additional administrative support as needed.
  • Perform other department-related duties or special projects as assigned by the ATI Senior Supervising Clinician and/or the Director of the Anti-Trafficking Initiative.

QUALIFICATIONS

  • B.A. degree or relevant professional experience required.
  • Fluency in Spanish preferred; proficiency in other relevant community languages is a plus.
  • Ability to engage respectfully with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Awareness of the challenges faced by survivors of sexual exploitation and domestic violence.
  • Experience working with immigrants, trauma survivors, and individuals affected by violence.
  • Understanding of gender-based oppression dynamics and a strong commitment to combating gender violence.
  • Familiarity with NYC public benefits programs.
  • Strong multitasking and prioritization skills.
  • Ability to work independently with excellent judgment and problem-solving capabilities.
  • Outstanding writing, editing, and communication skills.
  • Strong organizational skills and a solid work ethic.
  • Positive, solution-oriented attitude, even in high-pressure situations.
  • Proficient in computer use.
  • Passionate about Sanctuary's mission to end gender violence and human trafficking.

COMPENSATION AND BENEFITS

  • Competitive hourly wage based on experience.
  • Comprehensive health, dental, and vision insurance.
  • Employer-sponsored life insurance.
  • Retirement contributions from the employer.
  • Generous paid time off policy.
  • Flexible spending and health savings accounts.
  • Student loan assistance and tuition reimbursement programs.
  • Gym reimbursement and wellness initiatives.

Sanctuary for Families is committed to equal employment opportunities without discrimination based on race, creed, color, sex, national origin, sexual orientation, military status, age, disability, or any other protected category. We encourage applications from individuals of diverse backgrounds, including people of color, trans and gender non-conforming individuals, people with disabilities, and survivors of gender-based violence.

We recognize that the safety, healing, and self-determination of survivors intersect with various social justice issues. To fulfill our mission, Sanctuary strives to embed diversity, equity, and inclusion principles at every organizational level.

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