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Client Support Specialist
2 months ago
Position Summary:
The Client Support Specialist will engage with the organization's clientele by addressing inquiries and resolving issues.
Key Responsibilities:
- Communicates with clients through various channels including phone, email, online chat, or in-person to provide assistance and information regarding products or services.
- Processes and records orders for new or additional products or services.
- Handles client inquiries and complaints; escalates complex issues to the designated specialist or relevant personnel.
- Ensures appropriate measures are taken to address clients' concerns and problems.
- Maintains client accounts and detailed records of interactions, including inquiries, complaints, or feedback.
- Performs additional related tasks as required.
Required Skills and Qualifications:
- Outstanding communication abilities, including active listening.
- Customer-focused and capable of resolving client grievances effectively.
- Proficient in computer skills with the capacity to learn new software applications.
Education and Experience:
- High school diploma or equivalent is required.
- Previous experience in customer service is essential.
CitiMed is a distinctive medical facility that offers exclusive healthcare services to our community. The array of medical and rehabilitative services provided has been carefully chosen to cater to patients with traumatic injuries. We deliver a wide range of health services, including diagnostic and rehabilitation options. Our vision guides the development of our practice as we strive to enhance our services for the community. All CitiMed locations are multilingual and staffed with professionals dedicated to ensuring a pleasant experience for every client. CitiMed is expanding rapidly, and we are seeking qualified individuals to join our team. With the dedication and effort of our employees, CitiMed continues to progress successfully. We foster a work culture that empowers our team members to feel supported and confident in their roles. Numerous learning opportunities are available, along with pathways for professional advancement. If you find the responsibilities appealing and believe you meet the qualifications, we encourage you to consider this opportunity.
