Cloud Contact Center Strategist

6 days ago


Herndon, Virginia, United States Amazon Full time
About Amazon

Amazon is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

The Role

We are seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. As a strategic advisor to customers, you will help them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities.

About the Job
  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Build customer skills and proficiency with Connect.
  • Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.

This role requires a strong understanding of CCaaS products and industry trends, as well as experience developing detailed account plans, including customer value maps. You should be able to apply technical solutions to solve customer experience issues at scale.

We offer a competitive salary of $140,000 - $170,000 per year, depending on location. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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