Cloud Contact Center Expert

4 days ago


Herndon, Virginia, United States Amazon Full time
Job Description

We are seeking an experienced Cloud Contact Center Expert to join our team at Amazon. As a Cloud Contact Center Expert, you will be responsible for driving the adoption of Amazon Connect across our customer base.

You will work closely with customers to understand their business needs and develop solutions that meet their requirements. With 5+ years of experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products, you will be responsible for managing complex, multi-stakeholder projects and delivering solutions that drive customer success.

The ideal candidate will have expertise in CCaaS products and industry trends, experience developing detailed account plans, and the ability to apply technical solutions to solve customer experience issues at scale.

As a Cloud Contact Center Expert, you will have the opportunity to work with a wide range of customers and help them achieve their business goals. You will also have the chance to develop your skills and expertise in cloud contact center technology and contribute to the growth and success of Amazon's cloud business.



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