Cloud Support Specialist

3 weeks ago


Herndon, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Specialist to join our team. In this role, you will be responsible for providing technical support to our customers through various contact channels. You will apply advanced troubleshooting techniques to resolve customer issues and work with them to identify the root cause of problems.

The ideal candidate will have 1+ years of experience in software development or technical support, as well as knowledge of system administration, troubleshooting, and networking. You should also have a strong understanding of cloud computing and security concepts.

As a Cloud Support Specialist, you will be continuously learning about new technologies and developing your technical skills. You will also have the opportunity to work on complex customer problems and provide feedback to internal teams on how to improve our services.

Key Responsibilities:

  • Provide technical support to customers through various contact channels
  • Apply advanced troubleshooting techniques to resolve customer issues
  • Work with customers to identify the root cause of problems
  • Develop and maintain technical documentation
  • Collaborate with internal teams to improve our services

What We Offer:

  • A competitive salary ranging from $71,100/year to $158,900/year, depending on location
  • A comprehensive benefits package, including medical, financial, and other benefits
  • Ongoing training and development opportunities
  • A dynamic and inclusive work environment


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