Customer Service Representative
5 days ago
Ross Downing Buick GMC of Gonzales is seeking a highly motivated and customer-focused individual to join our team as a Part-Time Operator/Cashier. This role is responsible for providing exceptional customer service, handling cash transactions, and maintaining a safe and clean working environment.
Key Responsibilities- Customer Service: Provide a positive customer experience with fair, friendly, and courteous service.
- Phone and Paging: Answer the main phone line, direct calls to the correct departments, and comfortably page employees over the loudspeaker.
- Cash Handling: Collect payments by accepting cash, check, or charge payments from customers and make change for cash customers in our service or parts departments.
- Accountability: Balance a cash drawer by counting cash at the beginning and end of each work shift.
- Teamwork: Contribute to a team effort by accomplishing related results as needed.
- Administrative Tasks: Register license plates for just-purchased vehicles, log and track inbound calls, and maintain call log data and performance to General Motors Standards.
- Computer Skills: Proficiency in Office 365, Excel, Teams, and Word.
- Math Skills: Basic math skills to accurately handle cash transactions.
- Professionalism: Ability to dress professionally and maintain professionalism through phone contact.
- Customer Service Background: Previous experience in customer-facing roles.
- Communication Skills: Strong communication skills to effectively interact with customers and colleagues.
- Flexibility: Ability to adjust schedule, tasks, and priorities when necessary to meet business needs.
- Certifications: Must be able to pass a background check.
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