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Customer Experience Lead

3 weeks ago

San Jose, California, United States F. Hoffmann-La Roche AG Full time
Job Title: Customer Experience Lead

F. Hoffmann-La Roche AG is seeking a highly skilled Customer Experience Lead to lead the transformation of our omnichannel customer engagement. As a key member of our team, you will be responsible for implementing continuous learning and feedback strategies to enhance customer satisfaction and business growth.

The ideal candidate will have excellent communication skills, experience in customer-facing roles, and a passion for delivering exceptional customer experiences. You will work closely with cross-functional teams to develop and implement strategies that drive customer satisfaction and loyalty.

Estimated salary: $120,000 - $150,000 per year.

Key Responsibilities:
  • Develop and implement continuous learning and feedback strategies to enhance customer satisfaction
  • Lead the transformation of our omnichannel customer engagement
  • Work closely with cross-functional teams to develop and implement strategies


Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment