Hybrid Case Manager

1 week ago

Saint Paul, Minnesota, United States Phoenix Service Corporation Full time
Job Title: Hybrid Case Manager

Phoenix Service Corporation is seeking a highly skilled and compassionate Hybrid Case Manager to join our team. As a Hybrid Case Manager, you will be responsible for coordinating services for vulnerable individuals and assisting them in navigating complex service delivery systems.

Job Summary:

The Hybrid Case Manager will work closely with clients, families, guardians, service providers, legal representatives, and other members of the interdisciplinary team to ensure informed choice and person-centered planning. This role requires excellent communication and interpersonal skills, as well as the ability to work with clients with a variety of cultural, medical, psychiatric, and physical needs.

Key Responsibilities:
  • Assist clients in locating and gaining access to necessary services, including medical, social, educational, and other needed services.
  • Maintain knowledge of Hennepin and Ramsey County processes, policies, and systems.
  • Provide coverage for cases when necessary in both Hennepin and Ramsey County within reason of a manageable, full-time caseload.
  • Ensure informed choice for all individuals.
  • Coordinate person-centered plan of care using person-centered principles that balance what is important to a person with what is important for a person based on their needs and preferences.
  • Monitor services to ensure the client's health and safety are assured.
  • Conduct face-to-face visits every six months or as needed.
  • Assist in the identification of potential service providers and plans for/arranges services and informs county waiver contact of proposed waiver services to be authorized, for entry into MMIS.
  • Respond to all Minnesota Adult Abuse Reporting Center (MAARC) reports in a timely manner of receipt of report, documenting all responses and available for review upon request.
Requirements:
  • Public Health Nurse, Registered Nurse, or Graduate of an accredited four-year college with a major in social work, psychology, sociology, or a closely related field; OR a graduate of an accredited four-year college with a major in any field and one year experience as a social worker in a public or private social service agency.
  • Excellent communication and interpersonal skills.
  • Excellent problem-solving and organizational skills.
  • Telephone, computer, and communication skills.
  • Ability to read, write, and speak the English Language to adequately interact and respond to the individuals and meet their service needs.
  • Ability to use a computer for required documentation, communication, and time log purposes.
  • Ability to see and hear adequately to respond to emergency situations according to established Phoenix Service Corporation policies and procedures.
  • Ability to travel to meet with clients and attend meetings, and if driving, holds a valid driver's license and maintains a safe driving record.
  • Ability to sit, stand, reach, and bend.

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