Hotel Night Auditor Position
1 day ago
We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Hawthorn Suites by Wyndham. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. Your primary responsibilities will include checking guests in and out, answering questions about the neighborhood, setting up morning coffee and breakfast preparations, and maintaining strong relationships with local law enforcement. You will also be responsible for assembling and reviewing daily financial and operations records, ensuring guests have a quiet experience by enforcing noise curfews and occupant policies, and reporting any facility issues to management. If you have a passion for customer service and are able to work with very limited supervision, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
• Checking guests in and out
• Answering questions about the neighborhood and surrounding areas
• Setting up morning coffee and other breakfast preparations
• Maintaining strong relationships with local law enforcement
• Assembling and reviewing daily financial and operations records
• Ensuring guests have a quiet experience by enforcing noise curfews and occupant policies
• Reporting any facility issues to management
Requirements:
• 2+ years of experience in a hands-on customer service role, preferably in a hospitality environment
• Computer efficiency
• Passion for customer service
• Strong ability to multitask and prioritize
• Problem identification and resolution skills
• Ability to work with very limited supervision
• Strong administrative skills
• Ability to remain calm while handling guest concerns and situations at night
• Ability to stay awake and maintain focus for long periods of inactivity
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