Concierge Host

We are seeking a highly skilled and customer-focused Concierge Attendant to join our team at the Odessa Marriott Hotel and Conference Center. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

• Provide prompt and courteous service to guests, responding to their needs and requests in a timely and professional manner.
• Maintain the cleanliness and order of the club lounge, common guest areas, and surrounding spaces.
• Forecast and communicate special requests to the kitchen, ensuring seamless execution of guest preferences.
• Requisition and transport supplies as needed, ensuring efficient operation of the lounge.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas, maintaining a safe and secure environment.
• Document pertinent information in the department logbook, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure the lounge area is clean and free of trash at all times, maintaining a positive and welcoming atmosphere.
• Provide a professional image at all times, communicating effectively with guests and team members.
• Maintain knowledge of all hotel features, services, hours of operation, room rates, special packages, and promotions, daily house count, and expected arrivals/departures.
• Be familiar with local attractions and activities, responding to guest inquiries accurately and providing recommendations.
• Organize special functions as directed by management, ensuring seamless execution and guest satisfaction.
• Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.
• Keep work area neat and organized, ensuring all supplies are available, including photocopies.
• Maintain guest confidentiality at all times, adhering to Marriott standards and policies.

• High School Graduate or General Education Degree (GED) or Work Equivalent.
• Computer skills required, with familiarity with Microsoft Office preferred.
• Experience with hotel systems is preferred.
• Good understanding of the English language.
• Provide excellent customer service and maintain a professional demeanor.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Knowledge of the local area.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends, and holidays.