Customer Service Representative

3 days ago


Commerce, California, United States Days Inn & Suites Commerce Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Days Inn & Suites Commerce.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional service to our guests.

The ideal candidate will have experience in the hotel industry, excellent communication skills, and a strong work ethic.

As a Front Desk Agent, you will be responsible for registering guests, managing reservations, and providing information about rooms, rates, and amenities.

You will also be expected to perform all check-in and check-out tasks, manage online and phone reservations, and respond to clients' complaints in a timely and professional manner.

The starting pay for this position is $12.00 per hour, with opportunities for flexible schedules, paid holidays, and paid vacation.

Key Responsibilities:

  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Maintain updated records of bookings and payments


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